You need us most when a withdrawal takes longer than the 24 hours we publish, and at 7Gear Casino we give you two channels for that: a live chat that is open around the clock and the e-mail address support@7gear.io, which is also the only route for closing your account.
| Channel | Hours | Best for |
|---|---|---|
| Live chat | 24/7 | bonus codes, deposits, game questions |
| E-mail support@7gear.io | 24/7 | documents, withdrawals, limits, account closure |
| Help centre | always | Popular, Account, Deposits and Withdrawals, Bonuses and Games, Security, Responsible Gaming |
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We handle disputes about a cancelled withdrawal, uploads of identity documents, requests for deposit, loss, wager or session limits and requests for a cooling-off period or a self-exclusion by e-mail, because a written record is kept on both sides. When you write to support@7gear.io, please include your account e-mail, the transaction reference, the date, the amount and one sentence describing what you expect from us.
Our FAQ answers the most common questions about fairness, password recovery, closing your account, the confirmation e-mail, currencies, fees, payout times, wagering and the demo mode. If an agent ever contradicts the FAQ, ask us for an e-mail confirmation before you act on the advice.
Through the live chat on our site, open 24/7, and by e-mail at support@7gear.io, which we also answer around the clock.
Send a closure request by e-mail to support@7gear.io, and ask for a cooling-off period or a self-exclusion the same way.
No, the e-mail address you enter at registration stays with your account.
Upload them in your account or send them to our support within seven days of our request, and we release your withdrawal as soon as they are checked.